Great Price Brinkmann 810-5304-4 for $189.95

Brinkmann 810-5304-4 Smoke'N Grill Electric Smoker and Grill, Stainless Steel Review

Brinkmann 810-5304-4 Smoke'N Grill Electric Smoker and Grill, Stainless Steel Feature

• Stainless-steel electric smoker and grill with stay-cool wooden handles
• 2 chrome-plated steel cooking grills can hold up to 50 pounds of food
• 1500-watt heating element delivers consistent heat; heat indicator on domed lid
• Front-hinged door; porcelain-coated steel water pan included
• Measures 17 by 17 by 32 inches; 1-year limited warranty

Brinkmann 810-5304-4 Smoke'N Grill Electric Smoker and Grill, Stainless Steel Overview

This strikingly beautiful stainless steel electric smoker cooks as good as it looks. The 1500 watt electric heating element provides consistent heat and temperature which is ideal for longer smoking times, smoke cooking in cold weather, or when you just don't want to mess with charcoal! Double cooking grills can handle up to 50 pounds of food. Features include stainless steel body and dome lid, heat indicator, and wooden handles that stay cool to the touch.

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Customer Reviews

Missing parts....non-existant service - R. Chance Sullivan -
It's really a pretty smoker...but I don't know if it works or not...there are missing parts.

This must be a common problem for Brinkman...as they have in bold lettering, "for missing parts, call customer service at 1-800-xxx-xxxx). I've called the number several times. They should call it "customer dis-service", because you don't talk to anyone, you listen to some recordings, punch in your telephone number, and they'll call you back when they get around to it. It's been over a day and I've not heard anything. I hope that when/if they do call, I'm not in the shower or otherwise occupied.

If/when I get the call, I'll edit my review. I hope i get those parts before Thanksgiving...i was planning on smoking a turkey.

Thanks Brinkman!

UPDATE: I finally received a call...but of course I was in the shower and couldn't take it. They left a voicemail suggesting I visit their website which I had already done and found no help. I looked up their corporate number on the 'net. The receptionist put me through to customer service...supposedly on hold with a live person. As I was waiting, I received an e-mail stating the missing parts would be mailed tomorrow. No "I'm sorry for your inconvienence" or anything.

I wonder if Brinkmann's CEO ever reads these? or their shareholders? I believe I'd want to know if my customer service team was failing.














*** Product Information and Prices Stored: Oct 08, 2010 11:45:17

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